1 Message
Xfi gateway will not power on
We had a power outage. Once the power was back on XV gateway will still not power on. We tried the troubleshooting page and reset it. Still won’t power on. We would like to exchange it for a new one.
1 Message
We had a power outage. Once the power was back on XV gateway will still not power on. We tried the troubleshooting page and reset it. Still won’t power on. We would like to exchange it for a new one.
XfinityJanelle
Official Employee
•
1.4K Messages
4 months ago
Hi @user_o8i4lm Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Thank you for attempting to troubleshoot the modem. It does sound like a swap out would be needed. You can swing by any local store and exchange it for one that works. If you need any assistance once you get it please let me know.
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