Hello @user_1df198 and thank you for your post about your fan being loud on your gateway. I would be reaching out if I noticed my fan become loud too! We are happy to help you.
Did you notice any change in your service or just that your modem was making loud sounds?
Glad to hear that your service is still working. Let's see about getting you an exchange. Please send us your full name along with your complete address in a direct message. Here are the steps to send us a message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
Hi, @user_6d5a12. I'll be glad to assist you as well.
I ask that you reach out privately, so we can cover the details further. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm having same issues with my gateway modem fan constantly running. I will definitely have to exchange it out but is it safe for it to be running like this for a day or so until I can get into the xfinity store?
XfinityPeterH
Official Employee
•
1.8K Messages
3 years ago
Hello @user_1df198 and thank you for your post about your fan being loud on your gateway. I would be reaching out if I noticed my fan become loud too! We are happy to help you.
Did you notice any change in your service or just that your modem was making loud sounds?
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user_1df198
Visitor
•
2 Messages
3 years ago
The service is still working well but the fan is really loud
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XfinityPeterH
Official Employee
•
1.8K Messages
3 years ago
Glad to hear that your service is still working. Let's see about getting you an exchange. Please send us your full name along with your complete address in a direct message. Here are the steps to send us a message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
See https://comca.st/3JgAj82 for an example.
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user_89414e
Visitor
•
2 Messages
3 years ago
I'm having same issues with my gateway modem fan constantly running. I will definitely have to exchange it out but is it safe for it to be running like this for a day or so until I can get into the xfinity store?
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