Mimi426's profile

New Poster


1 Message

Fri, Jan 8, 2021 5:00 PM

Xfi complete home evaluation is incorrect.

I upgraded to xFi Complete for the sole purpose of whole home wifi coverage guarantee but eval email says I do not qualify for the xfi pods. This is not right as one end of my house does not receive service at all. Who do I need to talk to to make this right? I've been loyal customer for 43 years and currently pay extra for Comcast to service whole home, which is also why I upgraded to complete. If I have to purchase 3rd party equipment to fix my problem then I'll just change my ISP as this is beyond unacceptable!



Official Employee


839 Messages

4 m ago

Hi @Mimi426, we certainly appreciate your business. Can you private message me and we'll take a look?

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Gold Problem Solver


22.3K Messages

4 m ago

@ComcastJonathan wrote: ... Can you private message me and we'll take a look?

To send a private message to the employee click the "ComcastJonathan" user-id at the top-left corner of their message to reach their profile page, and then click the "Send a message" button to the right of the employee's user-id on that page.


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