X-Class in Seattle area

Hi there, @user_lrkrhb! Thanks for reaching out to us here on the Community Forum! We don't have a list to share on deployment, but we can check to see if you are currently eligible. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

I heard it won’t be until the end of 2025 that the whole Seattle area will have it. I live in Buckley and Xfinity is installing new fiber lines close to my house on Ryan Road, the main road by my housing development. The mid split upgrades where our upload speeds will increase will happen for everyone in the area by April 2025. My plan will increase to 2GB download and 300 upload by April 

I found out Xfinity has not done any fiber installation. It was for Astound Broadband to put fiber for Rainier School that is up the street from my house.

I just got X-Class service installed today in Seattle. There is a problem though if you want to exceed 1 gb service on an ethernet LAN.

Apparently the new gateways for the X-Class service are not yet available, so Comcast has jerry rigged a solution that combines a XD-4 modem and a XB8 gateway as the router.

The problem is with the XB8 gateway port restrictions. There are 4 ports, but 3 are 1gb and only one is 2.5gb. Since the modem/gateway combination requires an input to the gateway from the modem, this uses the only 2.5gb port and there is not one to connect from the gateway (which assigns the IP addresses) to the main network switch.

My installer tells me that the integrated gateway for the X-Class service will be available in a few weeks, so that should take care of the problem.

Xfinity doesn't seem to be aware of this restriction, so hopefully someone on their team will see this post and get the word out so that customers are forewarned and installers/customers aren't taking half a day to figure it out.

How do I directly message the Xfinity support team? I don't see a chat icon at the top right next to the bell. I attached a small screen snip of what I see.

@user_3jqeu1 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478