Visitor
•
2 Messages
X-Class availability question
I’m not able to get X-Class service despite the customer portal showing it available for my account.
I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect and activate it, but I’m still stuck at 2000/250 for speeds. When I go to the customer portal and look at speed upgrades, it shows I’m on the 2Gig up/down plan. I’ve been trying to work with customer support but not having any luck. They reset things on the XB10 modem, but it just restarts with the same settings. Do you all have any ideas on how I can get the service straightened out?
Accepted Solution
EG
Expert
•
117.9K Messages
8 hours ago
@Neon_marlin @XfinityJorge
This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
[Permission from and credit given to BruceW].
(edited)
3
0
EG
Expert
•
117.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinityJorge
Official Employee
•
3K Messages
10 hours ago
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
(edited)
0