U

Visitor

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2 Messages

Fri, Jul 29, 2022 11:28 PM

Xb8

Will my blast tier of 600mps work with the new xb8 modem? I want to know if it is compatible with the 600mps tier and will my speed increase.  Currently I am only getting 300 or so mps and would like to utilize my full 600mps. Will the xb8 do that? I'd like to get if so.

Official Employee

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214 Messages

17 d ago

@user_5fe639 Thank you for reaching out on the Xfinity Community Forums. The Xb8 modem has limited availability at this time. The xb8 modem is available to Gigabit internet customers when the inventory allows for it.  If you are experiencing issues with your services, we can assist in troubleshooting and scheduling a service technician if needed.

Visitor

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2 Messages

10 d ago

You didnt my question. Not to helpful xfinity. 

XfinityRay

Official Employee

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749 Messages

I am sorry you are feeling that way, @user_5fe639. The XB8 modem is capable of supporting all of our speed tiers including Blast but it is not available for that speed at this time due to inventory constraints. The XB6 or XB7 modem would be the recommended ones for the Blast speed tier. Are you connecting over WiFi or with an ethernet cable on your home connections? 

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