Regular Visitor
•
6 Messages
XB8
Hello,
I spent much time over the past 2 days with two xFinity chat agents attempting to get an XB8 gateway modem. I was assured yesterday by Faisal that an XB8 was ordered. I received a delivery today and it was a XB7, which I already have. Very disappointed and frustrated.
Bottom line, either the XB8 is available or not. xFinity has flooded the media with XB8 ads. I have been a Adelphia/Comcast/xFinity customer for almost 23 years and deserve better. I'm inclined to think the chat agents were just telling me what I wanted to hear.
So, I want the XB8. Do you have it? If so, send it (and no shipping fees or taxes). If not, how do you plan to notify me when it becomes available. Simple. Do better. Protect your 'brand'.
Accepted Solution
Again
Expert
•
31.5K Messages
3 years ago
Availability doesn't always mean "in stock". Because of the high demand for this Comcast's supplies are low or non-existent. That doesn't mean that there aren't any, just that they are on back order and as soon as they are able to get them in again, they will start shipping them out, most likely by mid-May if not sooner.
4
0
CCDevin
Problem Solver
•
735 Messages
3 years ago
@joekathee
Good afternoon! Thank you for reaching out to us here regarding the XB8. I can understand the disappointment of expecting a certain model and then receiving one you didn't want. The XB7 is rated for our top speed tier and we can always guarantee that you will get a modem rated for the service you have.
We cannot guarantee specific models as it does depend on availability at the time of the order. I apologize for the inconvenience and we will be happy to get you one of our XB8's as quickly as we are able to. Due to limited inventory, we don't have a way to notify you or guarantee a specific model. Again, we will always guarantee you will have one of our top of the line modems which will be compatible with your specific service.
2
0
joemama53
Visitor
•
7 Messages
3 years ago
Same here. I was guaranteed that an XB8 would be shipped, and charged $29 for expedited shipping, and received nothing. I don’t understand why it’s so hard. Either the device is available or it’s not. If it’s not available tell people it’s not available. If I had another choice for high speed internet where I live I would leave Comcast in a heartbeat. What a joke.
0
0
dupont171
Visitor
•
3 Messages
3 years ago
They have sent me an XB7 twice and I was assured I would get an xb8 when it came out. I received an email from xfinity saying I qualified for the XB8 and they still sent me and XB7. 20 Year customer I guess does not mean anything.
0
0
dupont171
Visitor
•
3 Messages
3 years ago
I received an email from xfinity saying I qualified to receive the xb8 and they have sent me the xb7 two different times now knowing I already have one. 20 year customer means nothing apparently.
0
0