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Chrisb01997
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Visitor

 • 

12 Messages

Wednesday, April 6th, 2022 8:36 PM

Closed

XB8 Request

 Looking to upgrade my device from an XB7 comcast sent me the wrong modem

they sent me a xb7 again please can u send me the XB8. Thank you, in advance. 

Question

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Updated 

3 years ago

217

2

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This conversation is no longer open for comments or replies and is no longer visible to community members.

CCCrystal1

Problem Solver

 • 

528 Messages

3 years ago

Hi there! Thank you for taking the time to reach out to us today! Please send me a private message with your full name and full address. I can most definitely take a further look at this for you.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Chrisb01997

Visitor

 • 

12 Messages

3 years ago

My name is Christian [Edited: "Personal Information"] and my Address is [Edited: "Personal Information"]  

(edited)

7

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CCCrystal1

Problem Solver

 • 

528 Messages

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I no longer work for Comcast.

3 years ago

0

Chrisb01997

Visitor

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12 Messages

I can’t it won’t let me 

3 years ago

0

Chrisb01997

Visitor

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12 Messages

I can’t it won’t let me 

3 years ago

0

CCEthan

Official Employee

 • 

1.4K Messages

Can you give details on that? Try a different browser. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCEthan

Official Employee

 • 

1.4K Messages

Don't post your personal information in public as that is against forums guidelines for security purposes. What issue are you having with direct message? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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