C

Visitor

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9 Messages

Wednesday, April 6th, 2022 8:36 PM

Closed

XB8 Request

​ Looking to upgrade my device from an XB7 comcast sent me the wrong modem​

​they sent me a xb7 again please can u send me the XB8. Thank you, in advance. ​

Official Employee

 • 

475 Messages

1 year ago

Hi there! Thank you for taking the time to reach out to us today! Please send me a private message with your full name and full address. I can most definitely take a further look at this for you.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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9 Messages

1 year ago

My name is Christian [Edited: "Personal Information"] and my Address is [Edited: "Personal Information"]  

(edited)

Official Employee

 • 

475 Messages

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

I can’t it won’t let me 

Visitor

 • 

9 Messages

I can’t it won’t let me 

XfinityEthan

Official Employee

 • 

1.3K Messages

Can you give details on that? Try a different browser. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityEthan

Official Employee

 • 

1.3K Messages

Don't post your personal information in public as that is against forums guidelines for security purposes. What issue are you having with direct message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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