xb8 modem

@user_6oqtei Thank you for sharing the update! Unless the modem you had previously was not capable of achieving the speeds the part of your plan, modem replacements don't typically fix connection issues as it is very rare that the modem itself is the cause. We want to ensure you are able to hold a stable connection within OBS and with your live-streams, and it is good to hear that you have a technician coming out tomorrow as that should definitley help us get to the bottom of the root issue here! Are you only having connection issues with live streams, or are your speeds running slow with everything you do with your upload speeds? Are multiple devices impacted by the slower speeds, or only your Mac? 

Thanks, Katie. Tech came this morn and pronounced the in-house net in great shape. Upgraded a splitter to what he said was the coming thing from your company, the so-called 10G. Let me paste what I posted on the OBS forum yesterday....

I'm having the same problem on a high-end Mac (Studio) with a Gigabit Comcast connection (1.2 down, 40 up). Two hour livestream will go fine one day, then a couple days later will start fine and then after, say, 90 minutes, OBS suddenly indicates Dropped Frames (Network) up from 0% to 20-30% with resultant video stuttering, though the audio continues fine. I had never had a problem before upgrading to OBS 30.0.x, but that could be purely coincidental. I have changed the Gateway/Router to Comcast/xFinity's latest XB8, changed the Cat 6 ethernet cable (I never use WiFi for streaming), had the Restream.io tech rep on the chat yesterday for a couple hours testing their various settings and servers to no avail, was on the chat with a Comcast/xFinity tech for over an hour last night with them testing from their end, restarting the modem, etc., to no avail. I have a Comcast tech coming tomorrow to check the integrity of the coax and splitters from the street throughout my home and studio. Will report back, but am more than a bit frustrated with all this. Any and all suggestions appreciated.

Hope that answers your questions. As far as I can tell the problem is only uploading (livestreaming) and then only after 90 or so mins, and then only from time to time, not every time. I go live every Tue and Fri at 1300 Pacific — been doing this for 8 years and never had a problem with dropped frames (network) until recently. I am assured that Comcast/xFinity do not throttle uploads, and all I can figure now is that the problem is the network itself from temporary and sporadic congestion in the neighborhood or beyond. This morning the tech said they working to upgrade the service in SF, and particularly the area I am and in the surrounding (affluent?) neighborhoods. 

Thanks again for any advice.