Greetings @user_etl2nl, and thanks for reaching out to us on the community forums, and thank you, @EG for moving the post, so we could respond. Depending on the speed tier you are on, you may be eligible to get an XB7. The quickest way to do that would be to go to any Xfinity store and they should be able to give you a XB7.
EG
Expert
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120.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.2K Messages
1 hour ago
Greetings @user_etl2nl, and thanks for reaching out to us on the community forums, and thank you, @EG for moving the post, so we could respond. Depending on the speed tier you are on, you may be eligible to get an XB7. The quickest way to do that would be to go to any Xfinity store and they should be able to give you a XB7.
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