user_953dcf Great question. In order to get the XB10 it does require FDX service.
Active FDX cities as of 9/13/2025
Florida: Miami Georgia: Atlanta, Augusta
Connecticut: Hartford Massachusetts: Boston Pennsylvania: Philadelphia, Pittsburg Washington DC
California: Sacramento, San Francisco Colorado: Colorado Springs, Denver Minnesota: Minneapolis Oregon: Portland Texas: Houston Utah: Salt Lake City Washington: Seattle
*Only some areas in these cities will be eligible for FDX speeds.
That said we can still take a look and see if it is in your area. Please feel free to send us your full name and complete address via our DM.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
EG
Expert
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114.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.4K Messages
5 hours ago
Active FDX cities as of 9/13/2025
Florida: Miami
Georgia: Atlanta, Augusta
Connecticut: Hartford
Massachusetts: Boston
Pennsylvania: Philadelphia, Pittsburg
Washington DC
California: Sacramento, San Francisco
Colorado: Colorado Springs, Denver
Minnesota: Minneapolis
Oregon: Portland
Texas: Houston
Utah: Salt Lake City
Washington: Seattle
*Only some areas in these cities will be eligible for FDX speeds.
That said we can still take a look and see if it is in your area. Please feel free to send us your full name and complete address via our DM.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityBillie
Official Employee
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3.7K Messages
4 hours ago
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