Visitor
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2 Messages
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
EG
Expert
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116.5K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.6K Messages
1 month ago
@user_xi2xju I appreciate you giving us the opportunity to look into getting you the new XB10 via Forums. I would be more than happy to help place an order for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_yukle9
Visitor
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1 Message
2 hours ago
Yes they did this to me the other day, I am long time member have 2gb plan and only computer can use it, and need to xb10 due to having over 70 devices connected it due to smart home stuff, and 3 gaming computers and other wireless devices.
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