Visitor

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1 Message

Thursday, October 30th, 2025

XB10 modem

I have the 2Gig symmetrical speeds plan and everytime I get a modem sent to me it's a xb8, which I've had for years now

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Official Employee

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2.4K Messages

3 hours ago

Thanks so much for taking the time to reach out to Xfinity Support @user_2v9ksd.  We are so glad to hear from you and happy to assist in ensuring you have the proper device in your home.  Have you tried exchanging the device in your local Xfinity Store?

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