Visitor
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1 Message
Xb10 availability
hello -
I wanted to inquire about the availability of the XB10 modem for my home? We spoke with the ground team, that retrofitted our outdoor box, back last summer, to achieve the 10gb speeds.
Yet, we still don’t have the modem.
Please advise on availability.
Thank you
EG
Expert
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116.3K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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689 Messages
2 months ago
Good morning @user_z0h6sn, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the message, so we could respond, I hope this message finds you both well. I am sorry to hear that you have yet to receive the XB10 modem, but you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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sliceoftoni
Visitor
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2 Messages
5 hours ago
+1 on this, I would also like to check the availability of the XB10 gateway in my area @XfinityJeff
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