Visitor
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2 Messages
XB10 availability [Edited: "Personal Information"]
When? will it be available? Self-install available? Can you ship now?
[Edited: "Personal Information"]
Visitor
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2 Messages
When? will it be available? Self-install available? Can you ship now?
[Edited: "Personal Information"]
Official Solution
XfinityPaula
Official Employee
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1.5K Messages
9 days ago
Good morning cwielobob. Thanks so much for taking the time to reach out to our community here on our Xfinity Forums! We have a lot of excitement and interest with the new XB10. I love seeing your interest as well. At this time the XB10 is only being offered to our new Xfinity FDX internet subscribers. FDX, previously known as X-Class is a speed tier that offers symmetrical upload and download speeds. To be eligible for a new XB10 gateway, you would have to subscribe to the X-500 speed tier option or higher. If you are a new subscriber to X-500 or greater you would receive a new XB10 with installation, however it would still depend on device availability.
I'm sorry that I don't have better news. The XB10 is still limited, but will be more available to additional Xfinity internet customers in the future.
@EG, Thanks for bringing this post to the right support area!
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EG
Expert
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112.2K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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