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Friday, January 3rd, 2025 3:16 PM

X1 box activation trouble

Trying to set up my new X1 BOX for tv.  It asks for last 4 digits of phone number but says phone number is not on account.   Error XRE-00284.  HELP!   

Expert

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110K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3K Messages

4 months ago

Hey there, user_p1risb, thanks for reaching out through Xfinity Forums regarding your X1 box! We would be happy to help you with activating your box. Here is a link with the steps to activate the device, https://www.xfinity.com/support/articles/x1-stb-activation. Does this help?

 

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