R
Romano4
1st Topic

Visitor

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2 Messages

Sat, Jul 31, 2021 9:53 PM

X Pod Status

ITs been over 2 weeks and I still haven't received my X Pod or an email telling me the status of my order.  Whats up??

Question

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Updated 

2 m ago

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EG

Expert

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89K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

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XfinityMikeB

Official Employee

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141 Messages

2 m ago

Hi there @Romano4, thank you for reaching out! I hope you are having a fantastic day! I know how important it is to check on the order for your xFi pod. I'm sorry to hear it's been over two weeks. I would be wondering the same thing!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

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Romano4

Visitor

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2 Messages

@XfinityMichaelB I'd love too, how do I send your team a private message???

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2 m ago

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XfinityMikeB

Official Employee

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141 Messages

@Romano4,

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://comca.st/3zTI67u

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 m ago

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