Wrong Mobile Phone Returned

I called to check on plan pricing, phone pricing, and programs to change mobile service . Said just calling for pricing. Was told i would have to provide credit card to get information. Was clear all i wanted was the information, but again was told it was needed in order to get information I requested. Provided card my account is paid with. Was then given the pricing. She explained I would not be charged anything. Again, I explained all i needed was information. The next day, i had been charged for a cell phone that i had not ordered, or given  permission to charge me for or open a mobile phone account. It was an IPhone 16 Pro, that I supposedly authorized, which i know i did not authorize. I called to find out what was going on and was told to send it back. Upon receiving the phone in the warehouse i was fully reimbursed.

At the same time i was dealing with my current cell phone service provider. I had to send a phone back to them as well, an IPhone 16E. Because I get confused easily I called Xfinity, rather then Consumer Cellular, to get a return label for the phone i needed to return to Consumer Cellular, an IPhone16-E.  Upon realizing my mistake, I contacted Xfinity making them aware of the situation and to find out when I will get the phone back, in order to get it returned back to my mobile phone provider. Which i see had been received at your warehouse on May19, about 12:16pm and signed off by A. [Edited: "Personal Information"]. 

I have called several times to find out when my phone will be returned, and have gotten no help at all, just the runaround.  

IMEI OF PHONE MISTAKENLY RETURNED to Xfinity-
[Edited: "Personal Information"]

Fedex tracking 
[Edited: "Personal Information"]