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user_rew6bl
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4 Messages

Thursday, July 16th, 2026 8:33 PM

Wrong Information

I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help.

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1 hour ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

4 hours ago

Good afternoon @user_rew6bl, and thank you for reaching out on our Community Forums regarding your concerns about your recent plan change. We appreciate you bringing this to our attention.
 

I see that you mentioned the monthly cost is higher than expected and that you believed WiFi extenders would be included, but they are not. To better understand your situation and provide the most accurate information, can you please confirm whether you signed up for Xfinity Pro?

 

 

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