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user_gwt4vz
1st Topic

4 Messages

Friday, March 21st, 2025 2:20 PM

Wrong Address

I just started an account with the starting kit being shipped. When I was checking out I noticed my service address is not quite right - for example instead of "123 Main St, City, State Zip", it is incorrectly listed as "123 Main St REAR, City, State Zip". Except for the word "REAR" the address is correct. I wasn't able to fix that at check out as it keeps defaulting to the wrong address. Will this affect my service? If so, how do I correct my service address?

Thanks!

Question

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Updated 

2 months ago

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Accepted Solution

XfinityAirelle

Official Employee

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2.6K Messages

2 months ago

 

user_gwt4vz Hi there! Thanks for taking the time to let us know about the address issue you ran into. I understand how that can be concerning, so I would have reached out too! Our team can help. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

4

user_gwt4vz

4 Messages

I don't see any such option for a direct message or a bell when I sign into Xfinity.com. All I see in the top right is a search icon, a find a store icon, a shopping cart, and an account icon. Do you have a direct link to that page?

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2 months ago

0

user_gwt4vz

4 Messages

Oh, sorry in the Xfinity forums. I also don't see a direct messaging icon. Just a bell and an account icon.

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2 months ago

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XfinityAirelle

Official Employee

 • 

2.6K Messages

You should be able to access it via your original post link: https://forums.xfinity.com/conversations/customer-service/wrong-address/67dd75bc64b2637c9afdaf51 

 

If you are on a mobile device, you should see a floating blue icon in the bottom corner of the screen. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_gwt4vz

4 Messages

Ok, the icon actually just appeared...it somehow isn't always visible. Anyway, I'm starting a chat now. Thanks!

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2 months ago

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