Visitor

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3 Messages

Friday, December 12th, 2025 10:42 PM

Would like to purchase battery for WiFi extender

I have the pro wi fi extender but don’t see how to purchase the battery back up

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Official Employee

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2.9K Messages

29 days ago

user_216185 Thanks for reaching out! You should be able to purchase the battery from the Xfinity Pro website. If not, please send us a direct message, and we can order it for you. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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3 Messages

Cannot seem to locate that feature on the site?

Visitor

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3 Messages

@XfinityMartyR, nowhere on that page to purchase the battery?

Official Employee

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2K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Visitor

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3 Messages

1 day ago

Does anyone know how to accomplish this monumental feat? To get the backup battery for the Wi-Fi Pro Exrender?

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