Visitor

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1 Message

Sunday, May 10th, 2026 10:53 PM

Worst support system

I asked to help me unlock the phone carrier and they told me the phone is not Xfinity carrier locked and they said this phone is different carrier and asking me to find the right carrier then I call again and they connected me to Apple support and Apple support said they can’t do [Edited: "Profanity"] and told me to go back to xfinity. I wasted an hour waiting

5/10/26

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Official Employee

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2.2K Messages

17 hours ago

 

user_bgdumb Thank you for reaching out to us here today with your concerns. To better understand the issue I just have a couple of questions! Was the phone purchased from Xfinity Mobile, and are you attempting to activate the mobile phone with Xfinity Mobile?

 

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