Visitor
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3 Messages
Worst support ever!!
As we speak!!! I have literally been on the phone with xfinity for 6 hours!!!!!! Talked to about 30 different agents!!! Transfered to the wrong department 100 times, been hung up on multiple times!!! THIS IS ABSOLUTELY THE WORST EXPERIENCE I HAVE HAD WITH ANY COMPANY!!! MIND BUGGLING TO THE CORE!!!
XfinityJeniece
Official Employee
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3.6K Messages
10 hours ago
Hey there, @user_zjmcge, thanks for reaching out through Xfinity Forums regarding your services. I would be happy to help you with your account needs here on this platform. We do not want to lose you as a customer and want to ensure that everything is working properly for you. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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