Visitor
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1 Message
Worst service
We had WOW for years. Worked fine. Switched to Xfinity and internet is always dropping the connection. Technician came out and put in a new gateway. Worked for 24 hours and now I have no internet at all. At least before the connection would come back. Can’t speak to a live agent. App support is a joke. They want to come back out in 4 days to fix it again. This is a second home so now i have to drive back 6 hours so they can try again. It would be easier to switch back to WOW - which we will do. Xfinity should be embarrassed by how bad the service is and how horrible customer service is when you have a problem - which you will.
EG
Expert
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115.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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571 Messages
2 hours ago
Good morning @user_omlf48, and thanks for posting to the Xfinity forums, and thank you @EG for making sure we would see the post, I hope you are both having a good day so far. I am sorry to hear about the issues you are having with the internet connection, as someone working from home I understand the need for reliable internet. Luckily you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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