Visitor
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3 Messages
Worst service ever, customer service is a joke
Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they really all do play dumb. I am in the process of getting a new provider I am so done with this fraudulent company! NO supervisor follow up, accountability or resolution, very much give Rupee worthy service!
EG
Expert
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117.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.2K Messages
5 hours ago
Hi there, @user_9l0ucx. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the difficulties with your service and with getting assistance. We would be more than happy to review your account and help in any way we are able. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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