1 Message
Worst service at oak brook terrace il
Wait times excruciatingly long to fix company error of sending us a 2nd box and charging us for it. Never again with these [Edited: "Language"].
1 Message
Wait times excruciatingly long to fix company error of sending us a 2nd box and charging us for it. Never again with these [Edited: "Language"].
EG
Expert
•
110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @user_lgpzud, thanks for reaching out to Xfinity Support on our forums. If you haven't returned the box yet, our website here has the option for a free return label and all the other ways you can return the extra box. If the billing still needs to be corrected, I can help out if you can send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0