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Tuesday, January 2nd, 2024 9:45 PM

Closed

Worst service at oak brook terrace il

Wait times excruciatingly long to fix company error of sending us a 2nd box and charging us for it.  Never again with these [Edited: "Language"]. 

Expert

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110.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.1K Messages

1 year ago

Hey @user_lgpzud, thanks for reaching out to Xfinity Support on our forums. If you haven't returned the box yet, our website here has the option for a free return label and all the other ways you can return the extra box. If the billing still needs to be corrected, I can help out if you can send us a direct message.

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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