Visitor
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1 Message
WORST INTERNET CABLE SERVICE
Worst customer service. Nothing they say is true. Prices constantly going up. Internet is trash. Technical support is trash. Worst mistake I have ever made. Hang up if they ever call for your business. Channel lineup is worthless. Worst company ever.
XfinityJeniece
Official Employee
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3.5K Messages
10 hours ago
Hey there, @user_mxfbju, thanks for reaching out through Xfinity Forums regarding your service. We would love to turn this experience around and help with any issues you are having with your account. We want you to be happy with your services. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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