Worst Customer Service

Terrible customer service. The store changed my account settings and locked me out of my mobile account. AI assistant is no help (as usual), the two agents I alked to were maybe even more useless. They have made my account inaccessible yet still charge me and disrupt my service. There is no way to make a payment and the agents can't even find my account (that I've had for over a decade). [Edited: Solicitation"]