Visitor
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1 Message
Worst customer service
Ordered a phone 2/5. To be delivered 2/7. I have talked to 4 different agents. Each stated something different. 1 said they escalated same day. Second by 7 am. Tuesday it was the end of day. Wednesday the same. Still no phone. This is not acceptable. Just getting the run around.
XfinityJeniece
Official Employee
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3.8K Messages
3 hours ago
Hey there, @user_5l11ou, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and I would be happy to help with getting more information on your phone. Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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