Worst Customer Service

I cant get a live person yet....still trying as it's been a week now and we keep losing wifi connection, have followed all the [Edited: "Profanity"] troubleshooting options xfinity provides and finally the app made me schedule an appointment for today as it finally identifieda problem - didnt tell me the problem of course. Now we are 15mins past my appt timeframe and no tech, no call, no explanation. I scheduled another appointment for tomorrow now cuz I have other appointments I have to be at. They flake again I am switching providers. I am over this [Edited: "Profanity"].

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XfinityJorge

Official Employee

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2.7K Messages

7 hours ago

user_5b46c6 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are having some connection issues and our team is here to personally assist you with all of this. To get started can you send me a DM with your full name and address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Customer Service

user_5b46c6

Worst Customer Service

XfinityJorge

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