5 Messages
Worst customer service
Worst customer service I have ever had
Worst customer service I have ever had. This seems to be a recurring theme. I am a 30 year customer, but I am ready to end that relationship due toXfinity not honoring anything I have been told this year, and wasting hours of my time. Wayne, a supervisor I spoke to last time, told me he would call me today at 1:00, to confirm my bill and make sure the corrections went through. He never called. It's now 3:30. I checked my account and the wrong information is still showing for what you say I owe. I have confirmation emails from you, that don't match the information on what you say I owe. I have wasted over 10 hours on the phone, trying to resolve this. You make it almost impossible to contact a person. I will pay the $233.66 that was the original amount given to me, and confirmed by an email on Jan 5. I am done wasting my time with a company that doesn't honor what they say, and clearly has no regard for their customers, or their time.
XfinityAirelle
Official Employee
•
2.7K Messages
4 months ago
First off, I just want to say—we truly hear your frustration, and you have every right to feel the way you do. After 30 years with us, you deserve better than what you’ve experienced, and I’m genuinely sorry for how this has played out.
Spending over 10 hours trying to resolve something that should’ve been simple, only to be left waiting for a callback that never came? That’s incredibly frustrating. We know your time is valuable, and we’re sorry it hasn’t been respected the way it should be. We’re going to take ownership of this from here and do our part to get it resolved.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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