Youngland's profile

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3 Messages

Friday, July 10th, 2020 9:00 AM

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Worst Customer Service of any company ever!

Is it just me, or is the "customer service" provided by Comcast horrible? The automated system makes me jump through time consuming hoops  just to speak with a human being. And they are always the same hoops because I have to deal with system outages CONSTANTLY with them, because they refuse to fix the problems properly. THEN when they finally are gracious enough to allow me to speak to someone, it is someone from India or somewhere (thanks for outsourcing jobs by the way), with a language barrier, reading from a script, and makes me do the same thing the automated system made me do. If there were ANY other company in my area that I could switch to for my cable and internet, I would have been gone a LOOOOONG time ago. You are the worst Comcast/Infinty and your director of "Customer Service" shoud be fired or resign in disgrace. 

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Expert

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31.9K Messages

5 years ago

@Youngland 

Now that you got that off your chest, would you like to tell us what the problem is with your service so that we can try to fix it?  This is a Help & Support Forum, after all, and not a complaint service.  😉 

 

Please describe your problem in as much detail as possible, leaving out any personal identifying information.

Frequent Visitor

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16 Messages

4 years ago

1000% agreed even still if not more so today in 2021

Official Employee

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1.9K Messages

Hi, @Kelrich! We are sad to hear you are not happy with us. We are here to help with any of your billing or service concerns. Since this is a year-old thread, we ask for you to please create a new thread so we may assist there. Thank you!  

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

4 years ago

xfinity's customer service is not only the worst ever - it is nonexistent. I am unable to sign into my account and therefor am unable to connect to the so called customer service. the automated system really [EDIT: Profanity]. It is impossible to speak to a customer service agent. Total waste of my time

(edited)

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