Visitor
•
2 Messages
WORST CUSTOMER SERVICE I'VE EVER SEEN!!!!
With as much as you charge us each month, it should NOT be so [Edited: "Language"] difficult to speak to a LIVE AGENT!! This is unacceptable!!! The last time I managed to finally connect with a live person after TWO hours, the agent PROMISED to provide me with a direct number to a live agent so I could avoid the whole UNHELPFUL and frustrating fight with the useless Xfinity Assistant and chat. She never provided the number. You USED to provide a way to request a live callback, but you've made even that disappear. I am seriously considering switching to SLING TV. It couldn't have any worse customer service than you do. SHAME!!! You take our money but are unavailable. I have a serious security concern with someone else being on my account, yet CAN NOT get the issue resoved.
Accepted Solution
XfinityRichard
Official Employee
•
1.5K Messages
22 days ago
Thank you @gettysburg_gir speaking with us in private and providing us with great feedback which we always welcome. Please don't hesitate to reach back out if there are any other service or account concerns we can assist you with, we'll always be here for you.-Richard
0
0
XfinityAirelle
Official Employee
•
2.2K Messages
22 days ago
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this has caused, and we completely understand how upsetting it is to feel unsupported, especially with such an important security concern.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
2
0