Worst customer service I’ve ever had

In May, our landscapers cut our outdoor internet cable. Xfinity came to lay a new internet cord but didn’t bury it. It is now August. We have had COUNTLESS phone calls with Xfinity including four managers and endless representatives. Here is some of what we have gone through:

1. Been routes to countless wrong departments including Internet Essentials and Billing

2. Had multiple missed appointments where Xfinity even sent messages that someone was arriving who never came

3. Been told our ticket was cancelled for no reason and a new ticket had to be made

4. Been told Xfinity made a ticket but never set up an appointment 

5. Been told that they haven’t been doing the work because they mistook our line as an overhead line 

6. Been told Xfinity buried the line when they hadn’t 

7. Been told it’s been so long that they will have to re-spray paint my yard for it to be buried

8. Been told to wait ten business days which we did for it still not be buried

My husband and I honestly believe Xfinity just gives its representatives a book of excuses to use at this point and they pick a new one each time. We are so frustrated we want to switch to another company. It has been since May. I want corporate to see how terrible their customer service is. Fix yourselves please.