2 Messages

Wednesday, August 14th, 2024 2:28 PM

Closed

Worst customer service I can’t talk to a human

Worst customer service ever want let me talk to a agent it’s like xfinity doesn’t value me as a customer 

Official Employee

 • 

1.9K Messages

9 months ago

Hello @user_gz0h5a we are here for you and happy to help. Rest assured we are humans and ready to work with you. What can we assist you with on your Xfinity account? 

2 Messages

9 months ago

Im thinking about switching because of this I just call a internet provider and there speed is faster and cheaper than what im paying and I talked to a human and it took 15 minutes instead of hours with a automated service 

Official Employee

 • 

2.2K Messages

Oh, no! We would surely miss your business. I appreciate you greatly for taking the time to visit XFINITY over our forums page for help with finding a faster and cheaper plan. I am someone who is all about getting the best savings for my services so I understand the concern. You've come to the right place for support. Over social media, we are a team of corporate experts who are dedicated to serving our valued customers. We can help. To help make things easier for these type of situations, I always use our website to compare prices with our competitors. Have you checked on our website yet to get an idea of what promotions are available for your address today? If not, here is a great tool to seamlessly check on what promotions are available at your location.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here