Visitor
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2 Messages
Worst Customer Service Experience
I recently obtained Xfinity Wi-Fi. It was not my first choice, but the only thing available in my condo. The customer service via phone calls and the app are atrocious. Nobody is aligned on processes or procedures. It took me six phone calls three and 3 to 4 Xfinity app requests to finally have to go to a third-party store and find out I could not have an Xfinity pro in my apartment and I had to increase my service just to make my TV worked. It seems insane to me that I have to pay an extra $15 to make something work that I’m already paying for. And then learn I couldn’t even buy an extender that I had to update my service to double the price. This took two weeks of back-and-forth to figure out what I needed to do because nobody on the phone was accurate. And no one at any point offered to give me a discount for a month for the atrocious service or anything else. I can’t wait until I don’t have to have Xfinity anymore
XfinityJeniece
Official Employee
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3.9K Messages
40 minutes ago
Hey there, @user_dkkb2r, thanks for reaching out through Xfinity Forums regarding your account. We truly appreciate your feedback, and I will make sure this information is submitted, as we are always looking for ways to improve the customer experience. Are you still having issues with your internet services, or was everything resolved for you?
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