Visitor
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2 Messages
Worst customer service ever
Overseas agents cannot understand English, and read from scripts that do not have anything to do with the question asked. I could write at least ten pages of issues I have had with customer service - mostly being that they cannot understand English properly. Not one overseas representative has ever been able to help me. Xfinity forces people to go into their stores for true customer service. All the hours wasted on the phone with agents not knowing what is going on is incredible. I cannot wait until I can leave Xfinity forever.
XfinityCliff
Official Employee
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376 Messages
2 hours ago
Hello @user_976d4b, and thank you for taking the time to share your feedback on our Xfinity Community forums.
We understand how frustrating it can be when your support experience doesn't meet your expectations, especially when you're trying to get help with an issue that needs to be resolved.
We appreciate you sharing your concerns, as customer feedback helps us better understand where we have opportunities to improve. If there's anything we can assist with, our team is here and available 7 days a week from 6:00 AM to 1:00 AM ET.
We're always happy to help and would welcome the opportunity to address any concerns you may still have. Just let us know if you require assistance!
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