WORST CUSTOMER SERVICE EVER

This all started with a call for price reduction, and then that lead into not that much of a savings at all so then Xfinity said that we could get a new phone and a years worth of service for free which resulted in being transferred somewhere And disconnected 3 times - said I wasn’t able to access the account three times. Call back a week later to try to resolve that and was on the phone with the girl who kept repeating herself over and over about the wonderful savings that she could give and ended with since you won’t give us a credit card  and be put on auto pay-we’re not gonna give you the phone !! we’re not talking about an expensive phone Here !! It was a cheap one I’m 98 years old !! ridiculous just ridiculous to have a zero outcome after 2 1/2 hours the 2nd time AND A LOYAL CUSTOMER

Actually not disconnected 3 times just told no authority to this account EVEN after the gal prior told her I did have authorization 

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@XfinityAngie​ For what?

so I can waste more of my time? I bet absolutely nothing will be resolved anyways besides if your trying to shake off this miserable horrid customer service experience, 

you can go look up all the chat history yourself if your interested in helping me

but I bet you won’t 

We'd love to look over the full account history and provide any solutions we can, and to do that, we do ask that you reach us 1-1 so we can capture the relevant account details.