1 Message
Worst company in the history of the universe
I have never in my life experience such a thing. I can't even believe something so ridiculous actually exists. A store.. a store where you go buy things.. doesn't want you to have their phone number. A company that is so s***** they have to shroud their true contact info in secrecy because of how worthless they are. From agents that don't know their own policies or just flat out lie to constant problems with accounts and the inability to find true, consistent answers to questions, I hate this company with every fiber of my being. So instead of calling on the phone to conveniently get my answer, I have to hop in my car, go to the physical location and potentially waste hours of my time.
XfinityAirelle
Official Employee
•
2.3K Messages
24 days ago
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. No customer should feel this way when trying to get support. It’s clear we’ve fallen short, and we apologize for the difficulty you've faced in finding consistent answers and reliable service.
Our goal is to provide clear and accessible support, and we recognize how important it is to have straightforward communication channels. We appreciate your feedback and will make sure it's shared with the appropriate teams to help improve our service.
Please let us know the specific concerns or questions you need assistance with, and we’ll be happy to help resolve them as quickly as possible. Thank you for giving us the chance to make this right.
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