Worst Company Ever

I contacted Xfinity last night (9/5) because my Wi-Fi at my apartment complex is not working at all since 9/3 The network won’t even show up. I got a live agent on the phone and was transferred to a voicemail box for assistance, and it was FULL. So, assistance was provided, no callback number, and guess what? Still no Wi-Fi at home. It is now Sunday, and tomorrow is a holiday, so that means I will be without internet until Tuesday at least, with no explanation, and Xfinity is reporting no outage in the area but won’t answer or give a callback number for assistance as to why there is no network. If I were not stuck with Xfinity because of a community contract, I would NEVER use them as they have the worst customer service and connection. I will never recommend them to friends and family, I will always recommend fiber optic or a t-mobile hotspot, or no service at all before I recommend Xfinity.

Update: Xfinity reached out to me on 9/6 to inform me that there is an issue and they have been aware of the issue but cannot lay a temporary line to provide anyone service but will not come out to fix the issue until 1 p.m. on 9/8, when they have been well aware of the issue since 9/3.