Visitor
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2 Messages
Worst AI Agent and Support
I needed to call 911 and my Internet stopped working. The AI agent said everything was fine. I almost died because the AI couldn't find anything wrong. Worst experience ever!!! I had to troubleshoot 3 timesbefor I could wait 30 minutes in line to get help. Do not use Xfinity unless you have absolutely no other choice.
XfinityJeniece
Official Employee
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4K Messages
8 hours ago
Hey there, @user_i7c7lv, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to help you with troubleshooting your connection. Do you currently have Xfinity Mobile services as well?
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