Visitor
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1 Message
Wont cancel my account!
Same issue. I have called twice and canceled. At this point I’ve been charged for 3 months and I’m considering going to my bank now to dispute. Terrible.
Visitor
•
1 Message
Same issue. I have called twice and canceled. At this point I’ve been charged for 3 months and I’m considering going to my bank now to dispute. Terrible.
XfinityJorge
Official Employee
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2.9K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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