Visitor
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1 Message
Without service x 2
I had a lightening strike near my home which knocked out my internet. For 5 days I went thru AI troubleshooting and talks with live reps. A tech came out after 5 days, climbed the telephone pole; repaired the damage there; came into my home and said the lightening strike knocked out the modem which he replaced. This morning the modem is DOA. AI again couldn’t help so now I wait 3 days for a service tech. I’m paying 270 +/- per month for what? It’s difficult to communicate with Xfinity unless you sit on your cell phone for hours. I’m a widow of 75 years…no land line, slow cell phone, no kindle. What if there’s a medical emergency??? [Edited: "Language"]
XfinityJeniece
Official Employee
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3.4K Messages
5 days ago
Hey there, @user_p4besb, thanks for reaching out through Xfinity Forums regarding your internet connection. We would be happy to take a look at your account and the service interruption details. I know how important it is to stay connected. Can you please send me a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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113.1K Messages
4 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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