Withholding Refund

I’ve been a consistent customer for 6 years and this has the one of the worst experiences I’ve experienced. I ended services 2 days into the cycle, charged full price after being told I would not. I followed up to request a refund and told I would be refunded within 3 weeks. That did not happen. 2nd follow up I was told that it was escalated and I would have my refund in my account in a week with verification of where to send the refund confirmed. 3rd follow up I was told it was escalated (again?) and my refund would be in my account in 4-5 hours. 4th follow up I was told that it was escalated, again, and it could take 24 hours. All follow ups have been within a 40 day time period. My biggest concern is that I have been bounced around and given incorrect information from the time I requested disconnection. However my bill to you have been made on time consistently with equipment given back in the same condition it was issued to me. This specific customer experience has been poor and for me I just want my refund. Nothing more or less. Unfortunately it has led to a complaint due to there being no resolution.