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user_k3u3wx
1st Topic

Visitor

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3 Messages

Monday, August 3rd, 2026 7:06 PM

Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers

I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your customer.

I will not settle for being displaced and ignored, and will exhaust every avenue until a reasonable resolution is reached.

[Edited: All Caps]

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31 minutes ago

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XfinityEmilyB

Official Employee

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3K Messages

2 hours ago

 

user_k3u3wx I appreciate you taking time out of your day to post on our Community Forum! You've reached the perfect place to get help with your Xfinity service. We try to provide transparent and accurate information every time you reach out, so I apologize that we haven't met that expectation. What's been going on? 

 

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user_k3u3wx

Visitor

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3 Messages

I have been continually lied to and not provided accurate info. I am having a rather difficult time getting my issue resolved and my next call is to the corporate office until someone listens and fixes the matter.

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55 minutes ago

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user_k3u3wx

Visitor

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3 Messages

@XfinityEmilyB​ i changed my services and you all have slid in fraudulent charges and items that were not told to me and i have requested endlessly to have my calls reviewed and to be provided with copies of them seeing as they relate to my account and my interaction and the extent of lies i was told.

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53 minutes ago

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XfinityGabriel

Official Employee

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3.4K Messages

 

user_k3u3wx, I completely understand your frustration, and I'm sorry to hear you've had such a difficult time getting answers. If you've been requesting call reviews and clarification regarding charges that you believe were added without your knowledge, I can certainly see why you're upset. We'd like to help by reviewing the account and documenting your concerns so they're addressed appropriately. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll take a closer look at the account history and discuss the next steps available to address the billing and service concerns you've raised.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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31 minutes ago

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