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user_vy70m3
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Visitor

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2 Messages

Tuesday, May 20th, 2025 2:15 PM

Wires on my house

I called your company and requested to remove the wires from the side of my house. They came and ran a wire underground from my house to the pole but they attached the wires to the siding without asking me. I would like to request removal of the wires attached to my siding that became an eye sore. I hope your staff will find a better way running it neatly. 
Thank you so much for your attention regarding this matter.
Respectfully, 
[Edited:Personal Information]

Question

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Updated 

2 days ago

 • Edited

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XfinityJorge

Official Employee

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2.2K Messages

2 days ago

 

user_vy70m3 Hey there! I appreciate you taking the time out of your morning to contact our Xfinity Support Team. I see that you have some wires that need attention on the exterior of your home and I am here happy to make sure we get those secured. To get started can you please send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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0

user_vy70m3

Visitor

 • 

2 Messages

2 days ago

I called your company and requested to remove the wires from the side of my house. They came and ran a wire underground from my house to the pole but they attached the wires to the siding without asking me. I would like to request removal of the wires attached to my siding that became an eye sore. I hope your staff will find a better way running it neatly. 
Thank you so much for your attention regarding this matter.
Respectfully, 
[Edited:Personal Information]

(edited)

1

0

XfinityJorge

Official Employee

 • 

2.2K Messages

 

user_vy70m3 Please send us a DM by following the instructions below so we can work together on a solution right away. Make sure to include your name and address as well! I am looking forward to working with you. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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