wires loose on house , losing connection

Splitter on house is loose; keep losing connection; pixelation on TV; error codes. I returned all boxes and got new ones. Everything is tight. I spoke to someone Sunday; they scheduled a service call for 11AM Monday. NOBODY SHOWED?

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Oldest First

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EG

Expert

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114.3K Messages

2 hours ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

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2.6K Messages

2 hours ago

user_ifwv3p Hello! Thanks for using our Forums and for taking the time out of your day to contact us over our Forums. I see that you have some connection issues and loose wires, our team is here happy to make sure you are all taken care of. To get started can you send me a DM with your full name and service address?Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_ifwv3p

wires loose on house , losing connection

EG

XfinityJorge

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