Visitor
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1 Message
Wires in road
I’m reporting that approximately 30 feet of Comcast wire is lying across the storm drain and in the road near my home. I called yesterday, and someone was sent out, but the technician said he couldn’t bury the line unless the addressed user called it in.
This is a safety concern and a trip hazard. How can I escalate this to have the line properly buried or secured as soon as possible.
XfinityJeniece
Official Employee
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3.5K Messages
24 minutes ago
Hey there, @user_483q3o, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting this line issue resolved as soon as possible. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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