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user_jch25
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Friday, April 25th, 2025 6:18 PM

Wires hanging from utility pole

Cable wires hanging from utility pole at [Edited: "Personal Information"] Walton EMC said they emailed Comcast 3-4 weeks ago. This is a safety hazard near a bus stop and homes with young children. 
please fix!!

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1 day ago

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XfinityAirelle

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2.5K Messages

1 day ago

 

user_jch25 Hi there! I can definitely understand why this would be concerning, especially being so close to a bus stop and homes with kids — safety is a huge priority for us too.
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

(edited)

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user_jch25

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Address where there is a loose wire on the ground hanging from the utility pole. [Edited: "Personal Information"]

This support site is not easy to use so I hope you get this message.

(edited)

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1 day ago

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EG

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110K Messages

1 day ago

@user_jch25 

As an FYI. Your post was made private temporarily because you posted private information on a wide-open public forum. It was supposed to be sent via a private message as the employee had instructed.

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user_jch25

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I did but it was attached to another issue I had from Feb 2024 so wasn't sure it would be seen.

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1 day ago

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