2 Messages
Wireless box
Wireless box gets error code EVERYDAY, multiple times a day. This been going on for months. Had tech here as recently as a week ago. Moved gateway to same room as wireless box. This is unacceptable, especially for what is being paid per month. In the past month, NOT ONE employee has offered me any type of credit discount anything. Comcast should be ashamed by this type of customer service. Will not be long now, it's time for a change.
XfinityJanelle
Official Employee
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1.6K Messages
1 year ago
Hi @user_7f1sdz Thank you for reaching out on the Xfinity Community Forums. I completely understand your frustration. Dealing with a persistent error code on your wireless box every day, multiple times a day, for months, is incredibly inconvenient, especially after a technician visit and moving the equipment. What is the error code you are currently seeing?
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XfinityJanelle
Official Employee
•
1.6K Messages
1 year ago
Thank you for the code, I would like to look further into this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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